Request a QuoteFAQ
Have questions about custom promotional products? Here are the answers to the most common things customers ask before requesting a quote.
DIY Promo provides custom promotional products, branded giveaways, and logo-ready merchandise for events, schools, companies, distributors, and marketing campaigns. We help with product sourcing, logo mockups, bulk pricing, production follow-up, and shipping support.
Yes. Most products on our website can be customized with your logo, brand name, slogan, or event message. Available imprint methods may include screen printing, pad printing, UV printing, laser engraving, embroidery, heat transfer, or full-color printing, depending on the item.
Yes. We can provide a virtual mockup so you can review the logo placement, size, and general layout before production begins. Production will start only after the artwork proof is approved.
You can send us the product SKU, quantity, logo file, delivery address, and in-hand date. Once we receive the details, we will check pricing, production time, and shipping options for your project.
For the fastest quote, please include the product SKU or product link, quantity, logo or artwork file, imprint color, delivery address, required delivery date, and any special packaging or customization requests.
Yes. Minimum order quantities vary by product and customization method. Some items have lower MOQs, while custom-made or special imprint items may require higher quantities. You can contact us with your target quantity, and we will help confirm the available options.
Sample availability depends on the product. Some items may have blank samples, random samples, or pre-production samples available. Sample cost and shipping cost may vary depending on the item and destination.
Vector artwork is preferred for the best imprint quality. AI, EPS, PDF, or SVG files are ideal. High-resolution PNG or JPG files may also be accepted for mockups, but vector artwork may be required for final production.
Yes. We can review your file and let you know whether it is suitable for production. If the artwork quality is too low, a vector version may be needed before production.
Pantone color matching may be available for many imprint methods. Please provide your Pantone color number if exact brand color matching is required. Actual results may vary slightly depending on the material and printing method.
Production time depends on the product, quantity, imprint method, and order details. Many standard custom orders take about 7-15 business days after proof approval, but some items may require more or less time. Rush options may be available for selected products.
Rush service may be available for certain items. Please send us your in-hand date, quantity, and delivery address so we can check whether the timeline is possible before confirming the order.
Production usually starts after the order details, payment, and artwork proof are approved. To avoid delays, please review the proof carefully and confirm all details as soon as possible.
Yes. Some products may be available as blank items without logo imprint. Please contact us with the product SKU and quantity so we can confirm availability and pricing.
Yes. Most products are priced based on quantity. Larger quantities usually receive better unit pricing. Send us your target quantity, and we will provide the best available bulk quote.
Yes. If you are looking for a specific promotional product that is not listed, you can send us a reference photo, product idea, target budget, and quantity. Our team can help source suitable options for your project.
Available customization methods may include screen printing, pad printing, UV printing, laser engraving, embroidery, heat transfer, debossing, embossing, and full-color printing. The best method depends on the product material, logo design, and order quantity.
Custom packaging may be available for selected products, including gift boxes, belly bands, inserts, poly bags, or kitting options. Please let us know your packaging requirements when requesting a quote.
Yes. We can ship promotional product orders to U.S. addresses. Shipping time and cost depend on the product, quantity, shipping method, and delivery address.
Multi-location shipping may be available depending on the order. Please provide the shipping addresses and quantity per location so we can check the best shipping arrangement.
Please carefully review the logo, spelling, imprint size, imprint color, product color, placement, and any special instructions. Once the proof is approved and production starts, changes may not be possible.
Changes may be limited after proof approval, especially once production has started. If you need to make a change, contact us as soon as possible and we will check whether the order can still be adjusted.
You can send us your event type, budget, quantity, timeline, and target audience. We can recommend suitable promotional products based on your project needs.
Yes. We support promotional product distributors, agencies, event planners, schools, businesses, and organizations with custom logo products and bulk order projects.
Quick answers
For the fastest response, include SKU or category, quantity, logo artwork, imprint color, delivery address, in-hand date, and any event or packaging requirements.
Yes. Send a reference image, material preference, target budget, and quantity. We can suggest comparable promotional product options.
Website pricing is for reference. Final pricing may vary by quantity, imprint method, setup, artwork, shipping, duties, taxes, availability, and production schedule.
Production starts after payment and final artwork proof approval unless otherwise confirmed in writing.